Return Policy - Silvereira - Joyería en Madera y Plata

Return Policy

 

According Distance Selling Regulations, Customers have 14 calendar days (from the date of receipt) to exercise the right of withdrawal of your order in Morganite Store. At Christmas, the repayment period is extended until January 16 on all purchases made from 20 November. This way you can anticipate purchases.

Once the return has been approved, you will receive your refund via the same means used to make your purchase (except for the cost of return shipping).

All returns must be made within 14 calendar days of the receiption of the product . The refund will only be accepted by www.morganitastore.com or www.morganitastore.es. The items have to be in perfect condition, in their original packaging and labels must be intact, without use.

For the refund, it is required by sending an email to: info@morganitastore.com, who will inform the Client of the steps in the return process. 

The shipping of items to be returned shall be borne by the Customer. Return deliveries with unpaid postage will not be accepted. If the reason for the return was that the article does not correspond with the request, or contains a defect, the online store www.morganitastore.com or www.morganitastore.es will bear the cost of return and new shipment.

Once the return has been approved, you will receive your refund via the same means used to make your purchase.

For hygiene reasons, returns of items are not admitted without the security seal or label.

No changes will be made of a model for another, will make a return and Customer shall make another purchase.